Interesting features you can use in your CRM system:

1. Contact management - Store all customer data in one place, with the ability to segment and filter it by any criteria.
2. Sales automation - Create sales funnels, set follow-up reminders, and analyze at which stage of the transaction conversions are most likely to occur.
3. Customer service and requests - Integrate your CRM with your ticketing system to effectively manage customer requests and improve service quality.
4. Integration with email and phone - Automatically record emails and phone calls to have a complete view of your customer communication history.
5. Reporting and analytics - Create dynamic reports, analyze sales results and predict future trends based on the collected data.
6. Marketing automation - Segment customers, plan mailing campaigns and track their effectiveness without the need for external tools.
7. Task and calendar management - Assign tasks to a team, set deadlines and monitor the progress of activities in one place.
8. Integration with e-commerce and ERP systems - Automatically synchronize orders, inventory and financial data, eliminating the need for manual data entry.
9. Mobile application - Manage customer relationships anywhere with an intuitive mobile app.
10. Artificial intelligence module - Analyze customer behavior, forecast their needs and automate offer recommendations with AI.

These are just some of the features that a modern CRM can offer. The key, however, is to tailor it to the specifics of your company. Want to see what your ideal CRM system could look like? Get in touch with us!