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AI: articles

Practical articles in the AI category: lessons from our projects.

Featured2 min read

How can technology boost hotel revenue and ease the team’s workload?

The hotel industry has been under heavy pressure for years: you need to respond to enquiries quickly, maintain service standards, keep track of bookings, control sales and deliver a high-quality guest experience…

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Latest

Latest posts

Chatbot hallucinations in customer service: reducing the risk

AI12 min read

Chatbot hallucinations in customer service: reducing the risk

Ways to reduce hallucinations: an orderly knowledge base, guardrails, CRM/ERP integrations, escalation thresholds, and quality testing and monitoring.

AI in sales: choosing use cases and criteria

AI11 min read

AI in sales: choosing use cases and criteria

Criteria for choosing AI use cases in sales: funnel impact, CRM data readiness, error risk, and a plan for piloting and measuring the effect.

AI policies and consents in a company: the procedure

AI10 min read

AI policies and consents in a company: the procedure

A procedure for preparing AI policies and consents: data classification, legal bases, vendor assessment, usage registers, audits and incidents.

Company chatbot vs live chat: how to choose

AI11 min read

Company chatbot vs live chat: how to choose

Comparing a company chatbot and live chat: use cases, error risks, integrations, the hybrid model and profitability metrics.

What a company needs to launch a chatbot on its website

AI11 min read

What a company needs to launch a chatbot on its website

Business, content and technical requirements for a website chatbot: knowledge base, integrations, escalation to an agent and GDPR compliance.

Knowledge base for a company chatbot: building and control

AI10 min read

Knowledge base for a company chatbot: building and control

Stages of building a knowledge base for a company chatbot: choosing sources, structure and metadata, quality tests, versioning and escalation rules.

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